Contact channels

By phone

Customer service hotline

984 768 030 - 900 330 019

Customer service hours:
Monday to Friday, from 8 am to 9 pm.

Incident report helpline

900 330 029

Customer service hours:
Available 24 hours a day, 365 days a year

Phone line for reporting meter readings

900 816 629

Call us on this 24-hour phone line to give us your meter reading. You’ll need to give your account number (shown on the meter reading notification or on the header of the bill).

Customer service hours:
Available 24 hours a day, 365 days a year

Whatsapp

680 132 777

Use this phone for inquiries or business dealings.

Customer service hours:
From 8 am to 9 pm.

Prior appointment

You can decide when you would like us to contact you so we can help with any account-related procedures.

Write to us

En nuestras oficinas

Address

Para conocer qué oficina le corresponde, selecciona el municipio.