Customer service hours:
Monday to Friday, from 8 am to 9 pm.
Incident report helpline
900 330 029
Customer service hours:
Available 24 hours a day, 365 days a year
Phone line for reporting meter readings
900 816 629
Call us on this 24-hour phone line to give us your meter reading. You’ll need to give your account number (shown on the meter reading notification or on the header of the bill).
Customer service hours:
Available 24 hours a day, 365 days a year
Whatsapp
680 132 777Abre aplicación Whatsapp en nueva ventana
Use this phone for inquiries or business dealings.
Customer service hours:
From 8 am to 9 pm.
Prior appointment
You can decide when you would like us to contact you so we can help with any account-related procedures.
On the day of the appointment you will need...
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Personal ID
In order to complete the procedure we will ask you for your identity
document: DNI, NIE or NIF.
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Invoice
If your inquiry is related to a payment, invoice or contract.
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Authorisation
If you are not the account holder, we will need the document authorising
you to act on their behalf.